Customer Care

 

Willie's Fort

520.664.6975

Tucson, Arizona

williesfort.com

eliza@williesfort.com

 

Payment Methods

We accept Visa and MasterCard

 

Sales Tax

There is a 8.1% Arizona sales tax on all orders shipped within Arizona

 

Shipping

Standard shipping is 3-5 business days.  We ship using USPS and UPS with calculated shipping determined by package weight and parcel destination.  We do ship internationally.  Please email us with your shipping address and the items you'd like to purchase and we will contact you with a quote.

 

Returns Policy

We hope you love your purchase from Willie's Fort.  If indeed you decide to return an item for store credit please email eliza@williesfort.com and we will send you return instructions.  All returns must be made within 14 days of receipt and be in their original condition.  We are not responsible for return shipping fees unless products are determined to be defective or damaged in the mail.

 

Order Fulfillment

Willie's Fort will process your online order within 24-36 hours given all items are in stock.  We strive to keep the site inventory updated at all times, but item availability is not guaranteed.  Please note that some items are custom made upon order and can take up to two weeks.  This information is made available under product description.  If an item is not available or sold out we will notify you via email or phone.  Orders with sold out items will be refunded and the amount will be credited back to the original card.

 

Privacy Statement

Willie's Fort is committed to protecting your privacy and we will never share any of your personal information exchanged during your order.  We only request the information necessary for us to complete your order or to contact you regarding the status of your order.  This information will not be saved or distributed in any manner.

 

Terms and Conditions

All information on this site is maintained and owned by Willie's Fort and may not be reproduced or resold in any form.  When using this site you agree to all terms and conditions outlined above.  These terms and conditions may change at any time.  Willie's Fort reserves the right to update and maintain these terms and conditions without prior written notice.